In order to provide quality faceup service, we are collaborating with the professional and talented faceup artist, Mayakdolls.
In case of basic faceup, it will be made as close as possible to the promo photos with some differences due to manual painting.
In case of custom faceup, she will follow your description while staying within her style and abilities. Please check her instagram to see if she is able to incorporate what you have in mind. Please note that custom faceup includes any kind of makeup, skin texture and pigmentation (exept for painting the head into completely different skincolor, i.e. normal to blue ot black), It does not include face tattoos, scars or any complicated art painted on the face. If you would like any of that please let us know upfront so we could discuss it with the artist.
We will accept claims regarding faceup only if the specified terms of reference were not followed by the artist. If you want to see the result before the doll is shipped to you, please order photos.
The already existing custom faceups can be used as refference, but can not be repeated, some changes must be made to make the dolls easily distinguisable.
Our faceups are made using high quality materials. As any BJD faceup, they are not permanent and are delicate.
If you handle your doll with care it will last you for years to come. The faceup should not be rubbed, scratched, or be exposed to any chemicals. It is best to take the faceplate off when you change the dolls clothes. We recomend using fabric gloves if you need to touch your dolls face.
The eyelashes are attached with white glue and may fall off if the doll is submerged in water.
If the faceup is damaged (excluding the cases of damage in transit, see the "exchange" for that), usually it can not be fixed and must be redone. It is possible at customers expense.
All our items are custom made just for you and can not be returned.